Along with the e-commerce development, relationship between customers and vendors in e-retail market arouses researchers’ attention. The technology explosion, particularly in the area of knowledge management, makes track of customer behaviour possible. Much research has been done on trust and satisfaction in e-commerce, but little studies integrate confirmation of expectation and sense of belon...

As the pertinence of online consumer shopping continues to grow, more and more e-retailers are erecting websites. In this increasingly competitive environment, building customer loyalty and retaining customers is integral to achieving sustained profitability. While one stream of literature has suggested that e-retailers should concentrate on improving quality, another stream has recommended tha...

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This paper empirically explores customers’ trust in Internet banking based on a research model with several constructs such as structural assurance, perceived bank reputation, perceived website quality, and disposition to trust. The results suggest that these constructs significantly influence trusting beliefs and customers’ willingness to use Internet banking, which in turn have a positively i...

While scholars have made an extensive research contribution on the field of customers ́ online trust towards domestic retailers, customers’ international online trust has not yet attracted researchers’ attention. Following the extensive expansion of customers’ online purchasing the purpose of this paper is to gain a deeper knowledge of the multidimensionality of trust in customer international o...

Electronic commerce is reaching a maturity level but still has barriers to overcome. The paper proposes a new model for e-commerce transactions with the aim to resolve problems related to the infrastructure and resources required from customers and enterprises to enter the e-commerce arena as well as trust. The proposed model provides the framework for standardizing issues concerning interactio...

E-commerce web sites are attractive targets for web attackers. The wide media coverage about many successful attacks against many web sites makes e-customers more reluctant toward conducting online transactions via the web. The critical point in this situation is how to help e-customers decide whether a certain e-commerce web site is trusted or not and persuade them to proceed with their online...

As online shopping is becoming more and more popular in recent years, many studies have been conducted to explore the key issues involved in online shopping such as trust problems and strategies to retain customers. This study will explore the nature of trust and its relationship to consumer loyalty in E-commerce. It examines the importance of trust to consumers’ loyalty behaviour and how consu...