Passenger's satisfaction evaluation is very complicated for transport infrastructure services that accommodate high demand, mainly due to international passenger's quality attitudes, expectations, and experiences. This paper focuses on the development of methodological framework assessing level service at airports, adopting two layers: (efficiency manage traffic demand) expectation (performance...

This paper develops a new explanation for user satisfaction with IS. Combining insights from expectation (dis)confirmation theory (ECT) and importance-performance analysis (IPA), we focus on the gaps between the importance of particular IS attributes, and the performance of a system on those attributes, as an explanation for user satisfaction. We identify 12 relevant system attributes and theor...

An information system can be regarded as successful when a significant number of users use the system in a continued basis. Satisfaction is often regarded as the basis of continued usage, while dissatisfaction may cause users to discontinue the system use. While many studies in information system have investigated user satisfaction, user dissatisfaction seems to be ignored. The purpose of this ...

The objective of this study was to determine the relationship between digital marketing and satisfaction sublimation users in department Piura - Peru. For purpose, a basic type research improved, with non-experimental design, correlational scope, cross-sectional. Users service who will be 18 65 years age left as population. Likewise, sample considered based on statistical calculation, resulting...

Due to the rapid development of social media and mobile technologies, more and more users access social media via mobile devices. Existing research focuses on user satisfaction with either social networking services or mobile applications. Perceived benefits, such as perceived usefulness and perceived enjoyment, are important antecedents of user satisfaction with mobile applications in general....

The literature review suggests that a high quality of system and service, which mobile phone games should provide, appear to be a critical determinant of not only user satisfaction but also the motivation to spend more time and play more games. However, not many past studies in IS have shown much interest in the issues about the effects of the quality of system and service that mobile phone gam...