Financial performance is vital for information technology (IT) companies to survive intense global competition. Because of the complexity in the business environment and the rapidly advancing technologies, companies lack specific guidance to understand the implicit relationship among crucial financial indicators for improving prospects in a contextual approach. To resolve the aforementioned con...

In response to fast-growing and rapidly-changing markets, launching new products faster than competitors cannot only assist firms in acquiring larger market share but also reducing development lead time, significantly. However, owing to its intrinsically uncertain properties of managing NPD (new product development), manufacturing companies often struggle with the dilemma of increasing product ...

Six Sigma is regarded as a well-structured methodology for improving the quality of processes and products. It helps achieve the company’s strategic goal through the effective use of project-driven approach. As Six Sigma is a project-driven methodology, it is essential to prioritize projects which provide maximum financial benefits to the organization. Generating and prioritizing the critical S...

This paper proposes a Fuzzy Group Decision Approach for making strategic decisions about knowledge management adoption. Most SMEs are suffering because of low profits caused by hyper competition and OEM dead-end. Moreover, since the middle of 2008, the financial tsunami has caused serious damage to the global economy. They lack the financial and systematic basis to introduce knowledge managemen...

This study presents a structural evaluation methodology to link key performance indicators (KPIs) into a strategy map of the balanced scorecard (BSC) for banking institutions. Corresponding with the four BSC perspectives (finance, customer, internal business process, and learning and growth), the most important evaluation indicators of banking performance are synthesized from the relevant liter...

Environmental practice in knowledge management capability (EKMC) is a complex uncertainty concept that is difficult to determine based on a firm’s real situation because measuring EKMC requires a set of qualitative and quantitative measurements. A framework is proposed and uses a novel hybrid multicriteria decision-making (MCDM)model to address the dependence relationships of criteria with the ...