BACKGROUND Treatment of drug addicts is one of the main strategies of drug control in Iran. Client satisfaction strongly influences the success of any treatment program. This study aimed to explore the difference between customer expectations and perceptions in drug addiction treatment centers of Kerman, Iran, using SERVQUAL model. METHODS Using a cross-sectional design 260 clients referring ...

To highlight the growth of e-government and the importance of its services it is essential to evaluate the performance of the service delivery to customers. Research indicates that traditional performance indexes are not suitable for this evaluation; moreover, it is noticeable that the e-government services are intangible and invisible. Among different e-government services, measurement of qual...

BACKGROUND The concepts of quality management have increasingly been introduced into the health sector. Methods to measure satisfaction and quality are examples of this trend. OBJECTIVE This study aimed to identify the level of customer satisfaction in a physical therapy department involved in the public area and to analyze the key variables that impact the usersâ€(tm) perceived quality. ME...

Improving the quality of service is most important thing for companies, as case with PT. Gojek Indonesia one online-based provider customer satisfaction very to know level and customers. The development electronic in providers was carried out by distributing questionnaires 385 respondents determine effect on consumers who use it, well finding proposals improvements services based right dimensio...

INTRODUCTION Service quality and customer satisfaction are very important components of competitive advantage in the health care sector. The SERVQUAL method is widely used for assessing the quality expected by patients and the quality of actually provided services. OBJECTIVES The main purpose of this study was to determine if patients from state and private health care facilities differed in ...

Abstract. Nowadays, the industry competency of forwarding service is getting tight. PT. X as one of forwarding company keeps increasing service quality to their customer. Satisfaction is reaching if what the consumer desire fulfilled by services. Analysis of customer satisfaction is measured by servqual method. The method is aimed to recognize the gap between customer expectation and customer s...

In recognition of the expanding role of the web as a channel of conducting business, vast investments in web technologies have been witnessed. Using web technologies and their applications enables firms reaching more customers, trading with customers and offering them a smooth purchase transaction. However, firms cannot realize returns on their investments, unless they are offering superior web...