Corporate strategy should direct the way we invest managerial resources such as people, capital and materials in order to achieve corporate intention. Historically speaking, strategy has been used within military terminology, exemplified by the ancient Sun Tzu’s ‘The Art of War’ or in more recent history, Carl von Clausewitz’s ‘On War’. Strategy has been argued for over 2300 years, since Sun Tz...

This study differs from previous ones applying multivariate statistical analysis and multiple criteria decision-making (MCDM) methods. We use the Variable Consistency Dominance-based Rough Set Approach (VC-DRSA) to formulate airline service strategies by generating airline service decision rules thatmodelpassengerpreferences for airline servicequality. Flowgraphsare applied to inferdecision rul...

This study assesses the influence of managerial responses to online customer reviews on product sales. We leverage a natural experiment provided by two online travel agencies. Both agents allow customers to post reviews on hotels, but only one of the travel agents allows hotel management to post managerial responses. Using a difference-in-difference approach, we find that managerial responses h...

A two-stage data envelopment analysis (DEA) model is created to provide valuable managerial insights when assessing the dual impacts of operating and business strategies for the Canadian life and health (L&H) insurance industry. This new model allows integration of the production performance and investment performance for the insurance companies and provides management overall performance evalu...

Though the application of enterprise resource planning (ERP) systems has become widespread, many organizational experiences have shown that resulting outcomes fall short of expectations. Best-practice experiences, however, have proven that effective application is centered on an integrative approach that seeks to achieve a balance between certain key organizational elements. This article presen...

This paper aims to identify conflicts and gaps between the operators' strategies and actions and the organizational managerial approach for human reliability. In order to achieve these goals, the research approach adopted encompasses literature review, mixing action research methodology and Ergonomic Workplace Analysis in field research. The result suggests that the studied company has a classi...

Service Oriented Architecture (SOA) has been proposed as both a technical and managerial solution in making firms more agile in addressing ever changing business needs. This conceptual paper identifies 3 levels of SOA implementation maturity: 1. Stability, 2. Flexibility, 3. Sense and Respond. A process and governance strategy on how to achieve each level is theorized and supported by case exam...

In theory, enterprise risk management (ERM) appears to be a succinct and effective risk management model. In practice, as is the case with most managerial techniques, the devil is in the implementation. This study explores this issue by examining how the composition of ERM groups determines which risks are managed and which risks are ignored. In two experiments, we find that groups with account...

Many shared service centres are being established in the Dutch government as part of an egovernment program, primarily in order to save costs. However, as literature shows, developing shared service centres proves to be a complex task. In this exploratory research, an initial taxonomy is created presenting various organisational, managerial and technological challenges that organisations can en...

T paper examines inventory management from an incentive perspective. We show that when a manager has private information about future attainable revenues, the residual income performance measure based on historical cost can achieve optimal (second-best) incentives with regard to managerial effort as well as production and sales decisions. The LIFO (last-in–first-out) inventory flow rule is show...