Purpose This study aims to establish a rigorous model that can pragmatically evaluate the facilities management (FM) performance of hospitals. Design/methodology/approach Among applicable indicators were identified from extant literature, focus group shortlisted ten key (KPIs) in four categories (safety, physical, financial and environmental) verified their practicality. Using analytic network ...

This paper proposes a two-stage fuzzy logarithmic preference programming with multi-criteria decisionmaking, in order to derive the priorities of comparison matrices in the analytic hierarchy pprocess (AHP) and the analytic network process (ANP). The Fuzzy Preference Programming (FPP) proposed by Mikhailov and Singh [L. Mikhailov, M.G. Singh, Fuzzy assessment of priorities with application to c...

One way to validate a scientific theory is to show that the results predicted by the theory give correct answers; that is, that they match known results. In the Analytic Hierarchy Process (AHP) this usually means finding examples with measures in an already known scale. To validate AHP priority vectors against measures from known scales the measures must first be normalized by dividing by their...

This research aims at presenting a fuzzy model to evaluate and select Six-Sigma projects.  For this purpose, a model of fuzzy analytic network process (ANP) was designed to consider the relation and mutual impact among the factors. In order to evaluate the projects, nine sub-criteria were considered which were classified into three categories of business, finance and procedural ones. Also to co...