Information system organizations frequently offer complex IT applications and services to its users. These organizations would want the users of these systems to imbue positive “intentions to use” toward the systems. According to the literature, the construct “intention to use” is influenced by the “perceived satisfaction” derived by the particular user when using or consuming a particular prod...

Search performance evaluation can be performed using metrics based on result relevance or alternative measures based on users’ search experience. Recent studies indicate that relevance-based evaluation metrics, such as MAP and nDCG, may not be perfectly correlated with users’ search experience (usually considered as the gold standard). Therefore, search satisfaction has become one of the prime ...

AbstrAct Product customization is an important facility that e-commerce offers to its users. On the Web, choice-board systems have become quite prevalent as the means by which users are able to customize their products. These systems allow customers to configure products and services by choosing from a menu of attributes, components, delivery options, and prices. In the context of a choiceboard...

Due to the rapid development of social media and mobile technologies, more and more users access social media via mobile devices. Existing research focuses on user satisfaction with either social networking services or mobile applications. Perceived benefits, such as perceived usefulness and perceived enjoyment, are important antecedents of user satisfaction with mobile applications in general....

As Chinese game market growing mature, cultivating loyal game users has become the new goals for game companies. Based on the theory of game users experience, this paper constructs the structural model of customer with the variables of perceived value, customer satisfaction and customer loyalty and studies the relationship between the game users’ hedonic/utilitarian value and customer satisfact...

Wheelchair mobility is a prerequisite to being able to carry out important activities and to participate in social life. Level of satisfaction with the wheelchair and overall quality of life were found to be positively associated. The aim of this study was to determine the level of satisfaction of French manual wheelchair (MW) users and caregivers with MW characteristics. A total of 132 users a...

Social network services (SNS) have simplified social interactions between users. However, some SNS attract many users in the early stages, but suffer from turn over later. SNS of practice should aim to retain its existing users and attract potential users by providing superior customer value which leads to greater satisfaction and loyalty. This empirical study applied SEM to explain the impacts...

The issue of consumer information privacy, arguably the most substantial and persistent problem confronting e-commerce companies in general and online social networking service providers in particular, often results in unsatisfied customers. Researchers have investigated privacy from various perspectives and in a multitude of settings, yet there have been few attempts to understand privacy vers...

Despite the importance of matching different viewpoints on IS service quality in organizations, there is still little understanding about how perceptual congruence between IS professionals and users affects user satisfaction. Drawing on cognitive dissonance theory and perceptual congruence research, our study examines 169 matched-pair survey responses using polynomial regression and response su...

Generating a sequence of music tracks recommendations to a group of users can be addressed by balancing the users’ satisfaction for a set of recommendations (the playlist), rather than finding items that individually provide good average satisfaction to the users. In this paper we introduce a ‘Balancing’ technique that builds a tracks’ sequence iteratively while constantly balancing users’ sati...