Rapid evolution in technology and the internet brought us to the era of online services. E-commerce is nothing but trading goods or services online. Many customers share their good or bad opinions about products or services online nowadays. These opinions become a part of the decision-making process of consumer and make an impact on the business model of the provider. Also, understanding and co...

This study examines how Brand Image, Trust, and Customer Experience affect Satisfaction through Bank Syariah Indonesia Krakatau branch Perceived Value. Quantitative associative research. uses primary secondary data. Descriptive statistics, path, path diagram analyses are used. includes clients who use multiple products. has 353 respondents. found that Image a positive significant effect on Valu...

Knowing and managing the concept of customer experience is the main factor in creating competitiveness for any organization. Moreover, without customer experience management, a business cannot specify appropriate strategies to maintain the current market and business sustainability. However, most of the existing studies have looked at this subject abstractly and have not provided a comprehensiv...

Electronic commerce is viewed as a more and more important issue for the rapid growth of online commercial activities. The books, having the properties of numerous categories, low unit price, and the convenience of delivering, have become the major products on line. So the online bookshops are appropriate for study to find out the key successful factors of Internet business. We first conduct tw...

The continued development of e-business models has triggered a dramatic transition of customers’ roles in a variety of service production and delivery processes. Rather than being the passive recipients of such processes, customers now play much more active and even leading roles. As a result, a customer should be viewed not only as a patron but also as a co-producer of a service. This role tra...

The sharing economy is continuously changing the hospitality industry while competing with incumbent businesses over the available market share. This study examines the peer-to-peer renting service Airbnb. In particular, we investigate how social motives, trust, and perceived risk of private and business customers, alter the accommodation provider’s intention to accept a booking request. Unders...

The World Wide Web (Web) is an important channel for business-to-customer transactions in E-commerce. Most commercial organisations have the basic goal to outreach as many potential customers as possible and establish business relationships with them. Before granting privileges to access some protected resources, organisational systems must facilitate the ability to assess the trustworthiness o...

This study describes cost management development projects in three customer–supplier relationships and analyzes these projects from the perspective of relationships. Differences in suppliers’ objectives, actions taken, and results gained in the projects were found in the explorative study, although the customer’s objective was the same in all cases. The use of cost information depended on the b...

The purpose of this study was to test how potential customers’ perceptions of a hotel’s corporate social responsibility activities, service quality, and transparency affect relationship quality constructs such as trust, satisfaction, and customer loyalty. Our research design consisted of utilizing a convenience survey of 487American potential hotel customers. We then followed a two-step approac...