“The most profound technologies are those that disappear... They weave themselves into the fabric of everyday life until they are indistinguishable from it” wrote computer scientist and visionary Mark Weiser nearly 25 years ago in his essay “The Computer for the 21st Century.” It turns out he was right: in the age of “Industry 4.0”, digital technologies are the core driver for the manufac‐ turi...

Application Service Maintenance Projects normally deals with Incidents as First Level support function. Incidents in majority directly link with Production Environment, so Turn around Time for Incidents is a significant factor. Many Companies are having Service Level Agreements with Customer for Turn around Time for Incidents. There is a need to focus on Estimating and Predicting Turn around Ti...

This paper outlines the development of a Configuration Management model for the MEDical device software industry (CMMED). The paper details how medical device regulations associated with Configuration Management (CM) may be satisfied by adopting less than half of the practices from the CM process area of the Capability Maturity Model Integration (CMMI). It also investigates how the CMMI CM proc...

Information Technology (IT) now plays a fundamental role in most organizations. This increased responsibility and consequent impact in business performance leads to a higher demand and tighter control on IT Departments. To respond to these requirements, IT Departments have been implementing Service Management frameworks, with ITIL currently being the most popular. However, many ITIL projects fa...

A bout the time Fred Brooks was warning us there was not likely to be a single, “silver bullet” solution to the essential difficulties of developing software [3], Watts Humphrey and others at the Software Engineering Institute (SEI) were busy putting together the set of ideas that was to become the Capability Maturity Model (CMM) for Software. The CMM adopted the opposite of the quick-fix silve...

Knowledge management is used as underlying theory to develop a set of key process areas for a supplement to the CMM in small or medium sized enterprises (SME) that develop software. These processes involve a focus on managing knowledge capability rather than traditional project management. A longitudinal case study provides evidence that current practices have already established the feasibilit...

The present study is aimed at studying the relationship between Social Maturity, School Adjustment and levels of Academic achievement among residential school girl students. The study was conducted on a sample of 347 girls from class ix –xii at an all girls residential school of North India. Dr. Nalini Rao’s Social Maturity Scale (RSMS) was used to measure social maturity, Sinha & Singh’s Adjus...

Maturity models are a well-known instrument to support the improvement of functional domains in IS, like software development or testing. In this paper we present a generic method for developing focus area maturity models based on both extensive industrial experience and scientific investigation. Focus area maturity models are distinguished from fixed-level maturity models, like CMM, in that th...