In complex and frequently changing product domains, customers need qualified consultation services that allow them to make well-informed purchasing decisions without requiring excessive technical knowledge about the product domain. In this paper we present an intuitive customer metamodel with an associated inference engine which can be integrated into conversational recommender systems to provi...

An analysis of beef supply chains revealed that a strategic focus on beef quality was critical to that part of the chain involving producers. Moreover, beef quality was directly related to customer relationship management. Across the industry, there are a diverse set of customers each with different needs. This means that it is difficult for individual producers to develop a successful approach...

This paper explored the future behavior of railway system, using Monte Carlo Simulation techniques, where find out and to reduce the customer waiting time and also ensure to provide the better service to the customers .Hence this studies revealed and fulfilled the customer needs and expectations and also maintaining the customer satisfaction level. This study based on the arrival and service pa...

This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service depends the skill with the logistics system designed and managed. The output of all logistics activity i...

present study seeks to appear the main important effective indicators on stockholder satisfaction from broker firm services in tehran, isfahan and yazd stock exchange; in addition, the study results, provide useful insights and guidance for managers to measure and improve customer relations system toward improving customer satisfaction. our questionnaire was drawed from literature review but fo...

the purpose of this study is to evaluate effect of porter`s competitive strategies tomeet customer market orientation needs in petrochemical firms. given the numbers ofproducts of this company, this study examine polyethylene products, so the impact of 3porter`s strategies, differentiation strategy, focus strategy, cost leadership strategy,evaluate in response to market orientation needs of thi...

The needs of surgeons for computer-assisted systems cannot be satisfied unless their requirements and expectations are known. We determined surgeons' needs for computer-aided systems using group facilitation processes that measure customer wants and needs, including quality function deployment and Kano Analysis. A one-day workshop hosted by the CISST ERC (Computer Integrated Surgical Systems an...

Compared with previous studies that have focused on customers’ behavioral intentions or the factors that influence purchase behaviors on blogs or discussion boards, in this study, we examine the factors of independent food blogs or discussion boards that influence users’ customer citizenship behaviors. Six food blogs were selected based on the flow rate and food diaries. 323 Subjects were chose...

The service of E-Commerce logistics enterprises in our country is unable to meet the needs of consumers. The good customer experience can promote consumer s ' perception of the service level of E-Commerce logistics enterprises. The paper elaborates the factors affecting customer experience from website usefulness, website ease of use, transaction costs, customer participation and interactivity,...

The role of customers in green supply chain management needs to be identified and recognized as an important research area. This paper is an attempt to explore the involvement aspect of customers towards greening of the supply chain (SC). An empirical research approach has been used to collect primary data to rank different variables for effective customer involvement in green concept implement...