Information quality frameworks are developed to measure the quality of information systems, generally from the designers’ viewpoint. The recent proliferation of e-services and e-learning particularly raises the need for a new quality framework in the context of e-learning systems. This paper proposes a new information quality framework, with 14 information quality attributes grouped in three qu...

Reliability is always important in all systems but sometimes it is more important than other quality attributes, especially in mission critical systems where the severity of consequence resulting from failure is very high. Software reliability engineering is focused on comprehensive techniques for developing reliable software and for proper assessment and improvement of reliability. Reliability...

Good software architecture is critically important for successful software development. The software architecture can be defined as a set of architectural design decisions. However, the effort for acquiring good software architecture currently lacks of interest and experience in architectural design decisions. For this reason, during acquiring good software architecture, it is difficult to eval...

Improving modularity and reusability are two key objectives in object-oriented programming. These objectives are achieved by applying several key concepts, such as data encapsulation and inheritance. A class in an object-oriented system is the basic unit of design. Assessing the quality of an object-oriented class may require flattening the class and representing it as it really is, including a...

E-commerce is considered an excellent alternative for companies to reach new customers. However, many e-commerce websites have a short life because they don’t meet the minimal software quality requirements. To help the development of quality e-commerce websites, this work identifies and ranks the main quality attributes to this application domain. The survey of the attributes was based on the s...

Green software development is a relatively new research area within green IT. Software development industry has started getting pressure from regulators to consider green software development. As a result, green attributes of software products are gaining importance as quality attributes. In this study, we evaluate environmental sustainability and software quality criteria using a well-known mu...

Software variability has received research attention. However, only a few studies address the issue of quality attribute variability within software product families. This paper describes the ongoing research on quality attribute variability within a software product family architecture. We motivate the research topic by identifying three different situations in which quality attributes may var...

. In order to improve the quality of service co-production, both academics and managers have pointed out the pivotal role of Front line Employees (FLEs) in improving the service experience. However, few studies have simultaneously examined the quality perceptions of each group. Do FLEs perceive service quality in the same way as their customers? If this is the case, service quality itself will ...

Why has there been so little progress in the quantitative evaluation of those quality attributes concerned with software design? This paper seeks to provide an answer by arguing that progress is dependent on the adoption of a programme of cumulative empirical research. Such a programme consists of original empirical research, independent replication to investigate and verify original results, a...