E-services are a relatively new phenomenon and have gained more and more attention by researchers. Services are often characterized as intangible, perishable, experience based, difficult to standardize products needing many interactions between customers and providers. E-services are about the use of information and communication technology, especially web services, for efficient and effective ...

Purpose – E-government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e-service quality of web-based services used in government. This study is conducted to propose a multi item scale for assessing the e-service quality of gover...

Electronic government (e-government) initiatives are in their early stages in many developing countries and faced with various issues pertaining to their implementation, adoption and diffusion. Like many other developing countries, the e-government initiative in the state of Qatar has faced a number of challenges since its inception in 2000. Using a survey based study this paper describes citiz...

The upcoming initiatives using ICT in the government process should strengthen the benefit of e-government in most countries. Since e-government among other e-related terms is a widely (interpreted) term, it is sometimes challenging to understand the objective and goals of an initiative. Therefore, in this chapter, the authors introduce and explain most e-government related terms. Even more, th...

Electronic government (e-government) initiatives are in their early stages in many developing countries and faced with various issues pertaining to their implementation of e-government services. Like many other developing countries, the e-government initiative in the state of Qatar has faced a number of challenges since its inception in 2000. This study utilises the Unified Theory of Acceptance...

Over the last few years, Tanzania has witnessed an increased usage and awareness of e-Government services. This is welcome news to all stakeholders in ensuring that services offered by the government and communications between the government and citizens are efficient and effective. Despite the good news, the reality in most cases has been that the e-Government projects are implemented as techn...

Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance. This goal could be achieved by improving the service performance of the entire sectors in society. Billions of dollars was invested by governments in order to undertake their first step towards implementing the e-Government project and specially implementing the best methodolo...

INTRODUCTION In various national policy documents regarding e-government, the image of a new and better government is taking shape. This new and better government is more responsive to the needs of citizens and enterprises, more democratic and more efficient through the use of advanced ICTs. Notwithstanding this intuitive appeal, the implementation pace of many e-government initiatives has been...

The paper discusses the importance of e-mail responsiveness in the implementation of e-government services and introduction of new communication channels in public administration concerning government to citizen (G2C) and government to business area (G2B). Slovenia, as the country trying to be as developed as possible in this area, is shown in the results of empirical researches as a country th...

Interoperability has been identified as a major issue to be addressed by every e-government agency. An interoperability framework aims to provide the basic standards that every department which is relevant for the e-government strategy implementation should adopt. Criteria for selection and inclusion of standards in an interoperability framework are crucial, since they influence the utility tha...