Serious efforts have been made for years to bring e-government forward. Although according to an e-government study 2006 nearly 50% of the examined services offered by EU states are fully available online (Capgemini, 2006) the majority of services on governmental web sites (especially of small municipalities) are in “stage 1” (information) or “stage 2” (interaction)1. That is: providing online ...

Mishandled concerns about clinical standards resulted in whistleblowing in four Australian hospitals. Official inquiries followed with recommendations to improve patient safety. In the aftermath of the inquiries, common themes included loss of trust in management and among clinical colleagues, and loss of trust from patients and the community. Without first rebuilding trust, staff will not repo...

One of the areas in knowledge management is the representation of information, an area of particular importance in e-Government, given the State’s social responsibility towards its citizens. Unlike the private industry, the State is not in a position to select its customers, and has the social responsibility to treat all citizens equally. Given this responsibility, three issues need to be addre...

This paper explores three main areas, firstly, website accessibility guidelines; secondly, website accessibility tools and finally the implication of human factors in the process of implementing successful e-Government websites. It investigates the issues that make a website accessible and explores the importance placed on web usability and accessibility with respect to e-Government websites. I...

Governments around the world are facing increasingly complex problems. In many cases, solving such problems require several government agencies, non-profits and private organizations to work together [1]. Information and Communication Technologies (ICT) play an important role in facilitating these interorganizational collaborations. Moreover, in some cases, ICT adoption and use is transforming ...

Several governments across the world enhance their attempt to provide efficient, advanced, and modern services to their users (citizens and businesses) based on information and computer technologies (ICT) and especially the Web. The remarkable acceptance of this powerful tool has changed the way of conducting various transactions and offers citizens, businesses, and public authorities’ limitles...

Purpose – While private companies have continued to take advantage of information and communications technology to improve their businesses, services offered by government organisations have remained deficient over the years. Aims to provide an introduction to the papers within the journal issue which focus on this theme. Design/methodology/approach – Provides an outline of the themes of the pa...

in a recent article, mannion and davies argue that there are a multitude of ways in which organizations (such as the national health service [nhs]) can deal with wrongdoing or ethical problems, including the formation of policies that encourage and protect would-be whistleblowers. however, it is important to distinguish internal reporting about wrongdoing from whistleblowing proper, because the...

Over the years, government-to-business (G2B) as an inter-organizational system has emerged as an essential part of e-government systems. Its development and usage have not only been expected to contribute to efficient and effective operations, but G2B is also anticipated for better transparency, reduced costs and improved process. However, although a rich body of literature exists regarding G2B...