Very few studies have investigated the service quality of the system development process. In this study, an instrument based on SERVPERF's service quality dimensions, i.e., tangibles, reliability, empathy, responsiveness, and assurance, was developed to study the service quality for in-house and outsourced system development process. Analysis of the data collected from 152 system users who had ...

This paper examines the relationship between performance assessed electronic store (e-store) service quality and e-store customer loyalty in an electronic retailing environment. The research was carried out using a web-based survey method involving 3 e-stores and 324 e-customers. The survey data was then used to test models of e-store service quality and estore customer loyalty and to assess th...

This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...

Mobile health services have become increasingly important for people, especially for the elderly. Despite the potential benefits, there are challenges and barriers for the elderly in adopting mobile health services. Drawing upon the dual factor model, we investigate the enablers and the inhibitors of the elderly mobile health service adoption behaviour. We also address two typical characteristi...

this research has studied and ranked the service quality and its relation with customers' satisfaction in a bank in iran. in the theoretical principles section, the concepts and denitions related to services, satisfaction, banking and research background have been studied. the statistical community of the study was all the bank customers that have referred to the bankand have had interest...

the type of the applications for which internet is being used has changed over the years. multimedia applications, real-time applications and game playing require quality of service. ieee has proposed ieee 802.11e, a quality of service extension to the wireless lan standard ieee 802.11. in this paper service differentiation ability of 802.11e is evaluated. identical traffic is considered for al...

This study proposes and empirically tests a research model regarding the use of electronic financial services based on the e-service acceptance model. The current study categorizes electronic financial services provided by banks into transaction-oriented services (TOS) and communication-oriented services (COS), in order to investigate the co-value creation phenomenon through customer participat...

abstract background and aim: visual impairment affects people's quality of life. since the effect of rehabilitation services is measured by improving in quality of life, this study was performed to evaluate the effect of rehabilitation services on quality of life in the blind. materials and methods: 121 blind and low vision people who covered by zahedan welfare organization were studied by...