Email is one of the means via which students in higher education institutions (HEIs) liaise with instructors to enquire about course materials, assignments, upcoming assessments and seek advice on personal or academic matters. The current study an attempt investigate student-instructor email communication focusing problematic aspects students’ emails that affect process communication. based ana...

Email summarisation presents a unique set of requirements that are different from general text summarisation. This work describes the implementation of an email summarisation system for use in a voice-based Virtual Personal Assistant developed for the EU FASiL Project. Evaluation results from the first integrated version of the project are presented.

Question classifiers are used within Question Answering to predict the expected answer type for a given question. This paper describes the first steps towards applying a similar methodology to identifying question classes in dialogue contexts, beginning with a study of questions drawn from the Enron email corpus. Human-annotated data is used as a gold standard for assessing the output from an e...

Email has become an integral and sometimes overwhelming part of users’ personal and professional lives. In this paper, we measure the flow and frequency of user email toward the identification of communities of interest (COI)–groups of users that have a common bond. If detectable, such associations will be useful in automating email management, e.g., topical classification, flagging important m...