Healthcare enters the information age and professionals are finding an ever-growing role for computers in the daily practice of medicine. However, a number of problematic issues are associated with electronic publications, especially through Internet. Whilst access to any information has been improved, access to specific information has become more and more difficult [1], due to the lack of a g...

INTRODUCTION Emergency department performance index (EPI) greatly influences the function of other hospital's units and patient satisfaction. Recently, the Iranian Ministry of Health has defined specific national EPI containing five indexes. In the present study the performance indexes of emergency department (ED) in one educational hospital has been assessed before and after establishment of e...

Background and Objectives: Emergency departments often encounter several risk and health issues which significantly impact on overall healthcare performance. Resilience engineering (RE) enables emergency departments to confront sudden changes and handling health risk issues. Patient trust (PT) is also one of the most effective factors which improve quality of care along with pa...