Warranty is an important factor of marketing products; however, warranty always involves additional costs to the seller and these costs usually depend on product reliability. Burn-in is considered as a part of the production process in which the manufactured products are operated under accelerated stresses for a short time period before their release and has been applied as a way for enhancing ...

Automobile warranties and thus lifetimes are characterized in the two-dimensional space of time and mileage. This paper presents a non-homogenous Poisson Process (NHPP) predictive model for automobile warranty claims consisting of two components: a population size function and a failure or warranty claim rate. The population size function tracks the population in the time domain and accounts fo...

This study makes a first effort to understand the factors affecting customers' decisions to invoke warranties, and to distinguish this behavior from the factors affecting customer perceptions of service quality. The study context is GTE's introduction of a warranty program as part of a telecommunications repair service for small business customers. The results suggest that customer perceptions ...

The long-term sustainability of our resources is dependent on reducing the consumption of virgin resources, and one method of achieving this goal is product remanufacturing. It is already established that the production of remanufactured products costs less than that of creating a new one, however the effects of this on warranty costs are now considered. Due to consumer perceptions of the quali...

We formulate a structural econometric model to analyze the impact of service attributes (warranty length, after-sales service quality) on consumer demand in the U.S.automobile industry. Our results indicate that service attributes play a compensatory role with respect to product quality, i.e., the impact of warranty length and service quality on demand increases when product quality decreases. ...

The high cost of lenient return policies force consumer electronics OEMs to look for ways to recover value from lightly used consumer returns, which constitute a substantial fraction of sales and cannot be re-sold as new products. Refurbishing to remarket or to fulfill warranty claims are the two common disposition options considered to unlock the value in consumer returns, which present the OE...