This study proposes and tests two hypotheses concerning the effects of hotel industry operations on air quality based data 26 major tourist cities in China from 2002 to 2017. The empirical analyses take steps. In first step, panel regression test results reveal that (measured by sales revenue) significantly raise value particulate matter (PM) 2.5 (the key indicator quality), supporting hypothes...

The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnai...

We examine the relationship between employee supervision and compensation by taking advantage of the structure of the hotel industry, in which many chains have both company managed and franchised properties. Given that supervision is less rigorous at company managed establishments, we estimate differences in wages and human resource practices not only across company managed and franchised hotel...

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention. Lam and Zhang (1999) claim that overwhelming customer demand for quality products and service has in rece...

introduction: hotels are very important pillar of the tourism industry that provides extensive service to the tourists. hotel industry can play an important role for growing and developing tourism industry in every country. theoretical bases: the purpose of this study is calculating the efficiency and prioritizing two, three and five stars hotels in yazd province, using dea and gray analysis me...

The purpose of this study is to investigate the antecedents (i.e., role ambiguity and conflict, burnout, socialization, and work autonomy) and consequences (i.e., affective and continuance commitment, absenteeism, and employee turnover intention) of employee job satisfaction. Data obtained from a sample of 671 respondents drawn from 11 international tourist hotels in Taiwan were analyzed with t...

In the strategic human resource management (SHRM) field three approaches have dominated, namely, the universal or best-practice, best-fit or contingency and resourcebased view (RBV). This study investigates evidence for the simultaneous or mixed adoption of these approaches by eight case study firms in the international hotel industry. Findings suggest there is considerable evidence of the comb...

Good managerial ethical standards are important and necessary in the hospitality industry. The costs of a poor ethical environment are high. Employee attitude surveys were used to determine the prevailing ethical environment of Croatia's hotel industry. Results recommend its immediate improvement: the dominating self-centred managerial style has to develop a more biased pro-social behaviour. Me...