Abstract Introducing a balanced scorecard system may assist managers in identifying four dimensions and recognizing cross-functional interactions, which can ultimately lead to better problem solving, decision making, business growth. Monitoring company's key performance indicators (KPIs) improve organizational enhance shareholder value. A survey was prepared distributed 60 from Croatian busines...

This paper proposes an approach of measuring a technology university’s knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including custome...

The telecommunications industry is a fragmented market, characterized by a tremendous amount of customer heterogeneity. This paper shows how such customer heterogeneity dramatically affects nonlinear pricing strategies: (i) First, if there are unbalanced calling patterns between different customer types, networks make larger proÞts on the least attractive customers. In addition, the nature of t...

Balanced ternary number representation and arithmetic, based on the symmetric radix-3 digit set {−1, 0, +1}, has been studied at various times in the history of computing. Among established advantages of balanced ternary arithmetic are representational symmetry, favourable error characteristics and rounding by truncation. In this study, we show an additional advantage: that of lower-error trunc...

Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...

Limpets are commonly found on wave-swept rocky shores, where they may be subjected to water velocities in excess of 20 m s(-1). These extreme flows can impose large forces (lift and drag), challenging the animal's ability to adhere to the substratum. It is commonly thought that the conical shape of limpet shells has evolved in part to reduce these hydrodynamic forces while providing a large ape...

The choice of performance measures is critical to formulating strategies. This paper investigates the relationship among corporate strategies, environmental forces, and the Balanced Scorecard (BSC) performance measures. Corporate strategies are explored within the framework of Miles and Snow’s taxonomy, where they are categorized into prospectors, defenders, analyzers, and reactors. The relativ...