The market service share in Western European economies is growing at cost of agriculture and manufacturing. The success of these economies is more and more depending on the success of their service economy. The majority of the jobs, GDP and productivity growth depends on service innovation. The service sector accounts for more than two thirds of deployment and Gross Domestic Product (GDP) and G...

This paper describes our exploratory approach to enable and sustain the environments-oriented creation of services as common goods. We first discuss the characteristics of services, which allow them to be envisaged as engines of innovation and we study the role of economy of contribution in this innovative development. Second, we present an approach supporting the collaborative innovation-orien...

This paper focuses on analyzing the innovation of public services, as begun by Local Government Authorities in Tuscany for the internationalization of Small and Medium Enterprises. The first part of the essay will highlight the service innovation process consisting of several overlapping phases and related both to the delivery dimension and to the outcome dimension. In view of this, the second ...

Nowadays, facing the rapidly changing economic and business environment, growing competition from competitors and rising consumer expectations, enterprise which has withstood various tests of changeable situations, “innovation” is the way out amid fierce competition and one of the keys to success. Innovation means implementing new ideas, developing new products and improving existing services. ...

The innovation process is a rhythm of search and selection, exploration and exploitation, cycles of perspectives encountering which allow people to analyze problems from new points of view. In order to enable innovation, a lot of instruments have been developed connecting heterogeneous individuals thinking (e.g. social networks, web portals, wiki systems, organizational yellow-pages, etc.). In ...

The role of users in design is changing from one of passive research subjects to one of active co-designers. Users are the best experts of their everyday life experiences, making them great potential sources of innovation. User-driven innovation requires methods by which user ideas can be captured and worked on further with designers. In this paper, we describe our experiences of three differen...

E-services hold the potential to innovate how the public sector operates, and to increase the transparency of public services. Numerous research initiatives have illustrated the innovation power of e-services; with new technology and new solutions to existing problems. Research on this topic also emphasizes that in order for public e-services to reach their full potential, they need to be desig...

We provide a comprehensive empirical analysis of the links between international services outsourcing, wages and innovation using plant level data covering the period 2000 to 2004. Somewhat consistent with the predictions of recent theory, we observe a positive relationship between international outsourcing of services and innovative activity, measured in terms of R&D, at the plant level. Howev...

We provide a comprehensive empirical analysis of the links between international services outsourcing, wages and innovation using plant level data covering the period 2000 to 2004. Somewhat consistent with the predictions of recent theory, we observe a positive relationship between international outsourcing of services and innovative activity, measured in terms of R&D, at the plant level. Howev...