Organizations are pursuing the outsourcing of business processes (BPO) to offshore locations. However, current research has shown that a knowledge-sharing gap between the client and vendor organizations leads to less than expected benefits. This research applies social capital theory to study the antecedents necessary for the creation of social and intellectual capital in the BPO relationship a...

Reconfiguring knowledge management – combining intellectual capital, intangible assets and knowledge creation Tomi Hussi Article information: To cite this document: Tomi Hussi, (2004),"Reconfiguring knowledge management – combining intellectual capital, intangible assets and knowledge creation", Journal of Knowledge Management, Vol. 8 Iss 2 pp. 36 52 Permanent link to this document: http://dx.d...

The purpose of this empirical study is to investigate the current state of best practices in the transdisciplinary field of intellectual capital management and measurement. The paper examines the proposition that intellectual capital report is a key element in firm’s sustainable competitive advantage. This relevance will be reflected by way of disclosure of intellectual capital in the annual re...

This paper investigates the influence of Knowledge Management and Leveraging of Intellectual Capital on the performance of Telekom Malaysia. The study was conducted through questionnaire survey of 400 Telekom Malaysia (TM)’s executives from the TM’s headquarters and all the state business areas. The dependent variable is the performance of TM which includes the operating efficiency, business pe...

In this newly competitive and dynamic knowledge economic era, knowledge becomes the most important capability for enterprises. As a part of the cultural enterprises, the music industry produces cultural products that are nonmaterial, aesthetic and expressive for audiences and consumers. The report on the artistic and cultural fields from the European Union illustrates that the importance of the...

The purpose of this study is to develop enterprise environment knowledge management from the intellectual capital perspective. The content analysis and analytical hierarchy process were used to collect and analyze data. According to the results, the study divides intellectual capital into four dimensions: Human Capital, Relation Capital, Innovation Capital, and Structure Capital. This research ...

To obtain competitive advantage in Europe, it is crucial for small and medium sized enterprises (SME) to utilise knowledge efficiently and to enhance their innovation potential. Several national approaches of managing Intellectual Capital exist, but there is no European wide consensus or any empirical validity regarding managing Intellectual Capital. The different approaches have to be brought ...

An experiment was performed to understand the use of Intellectual Capital in a knowledge-based organization. A theoretical model was created; it interconnects the Intellectual Capital components as a way of understanding the intellectual wealth of a learning organization. Hypotheses were formulated from this. Data were then collected at two different time periods. These were then analysed using...

The Strategic Knowledge Management considers Intellectual Capital as roots of all organizations activities. The success of organizations strongly depends on the way they manage all facets of knowledge and skills. Artificial Intelligence brought some methods and techniques for handling intellectual assets of companies, expertise management, knowledge transfer and training. This paper presents a ...