The popularity of new media channels in recent decade has offered fertile ground for electronic word-of-mouth (eWOM) communication. By enabling interaction between organizations and customers, eWOM communication may increase organizations’ capability of customer engagement (CE). Despite the acknowledged importance of eWOM as an important new channel for customer engagement in tourism industry, ...

Lecturing is usually performed with all the contributors in the same physical space. All communication channels can be used because of proximity and, consequentially, the information given to the audience is most comprehensive. The process of lecturing can be most interactive, which gives means for building up the professional intuition. One trend in modern teaching methods is searching for hig...

nowday, with technology progress and the emergence of new business models, increased levels of competition and changing demands and expectations of customers, using multi channels of distribution is growing rapidly. using multiple distribution channels, despite having advantages, have many challenges as coordination and integration of these channels with high efficiency and eliminate these chal...

Relationships mediated by ICTs are present in many aspects of everyday life. As they are established at a distance, one can see the projection of the other through the communication channels that are opened by the new ICTs. The objective of this paper is to discuss how the means of communication affect social presence in virtual environments. Based on the theory of investigative communities and...

In this paper, we generalize our previous results on generating common randomness at two terminals to a situation where any finite number of agents, interconnected by an arbitrary network of independent, point-to-point, discrete memoryless channels, wish to generate common randomness by interactive communication over the network. Our main result is an exact characterization of the common random...

Interaction means to share a communicative space with others. Social interactions are reciprocally-oriented activities among currently present partners. An artificial system can be such a partner for humans. In this study, we investigate the effect of disturbance in humanrobot interaction. Disturbance in communication is an attention shift of a partner caused by an external factor. In human-hum...

In the problem of perfectly reliable message transmission (PRMT), a sender S and a receiver R are connected by n bidirectional synchronous channels. A mixed adversary A(tb,tf ,tp) with infinite computing power controls tb, tf and tp channels in Byzantine, failstop and passive fashion respectively. Inspite of the presence of A(tb,tf ,tp), S wants to reliably send a message m to R, using some pro...

The BBC has deployed a sophisticated scheduling and automation system to support an increasing range of interactive television services while minimising operational costs. The British Broadcasting Corporation offers interactive services on eight public television channels on digital satellite, terrestrial and cable television in the UK, with national variations for the main channels in England,...

We propose a combination of model checking and interactive theorem proving where the theorem prover is used to represent nite and in nite state systems reason about them compositionally and reduce them to small nite systems by veri ed abstractions As an example we verify a version of the Alternating Bit Protocol with unbounded lossy and duplicating channels the channels are abstracted by intera...