It remains important for a development organization to configure a software process that enables it to develop software products with the least possible number of defects after shipment. A development organization of CMMI level 5 has, over three years, been strived to improve those software projects that had been noted as having many defects after shipment. In this paper, we discuss our organiz...

(1) Logic of outcome generation by adoption of the 5S-KAIZEN-TQM Approach at hospitals The field survey found that despite the severe shortages of resources at each hospital, outcomes were observed, such as a reduction in the waiting time of patients, decrease in excessive inventory, and increase in the number of approved applications for medical insurance deductions. In light of this outcome g...