Conflicts are common in franchising, however, they become dysfunctional above a certain threshold. Our aim is to understand how conflict management processes and, particular, problem solving, persuasion, bargaining and politics, developed implemented within franchise chains contribute franchisors’ organizational capabilities. We do so through qualitative study based on 44 in-depth interviews wi...

Abstract Companies can use a wide range of dynamic capabilities to improve their performance in and competitive environment. This study aims analyze which are related stakeholder management. A systematic review was carried out on articles published the Web Science database. The results contribute management literature practice by indicating eleven for According literature, these capacities conc...

In this examination of the management of organisational knowledge assets, a distinction is made between Information Management and Knowledge Management, presented as the management of the organisational environment within which intellectual assets are fostered and encouraged. This supportive environment calls for computer systems that connect employees and facilitate the retrieval and transfer ...

Research Article Ing-Long Wu National Chung Cheng University [email protected] Ya-Ping Hu National Chung Cheng University [email protected] Healthcare organizations are essentially associated with highly knowledge-intensive property, and hospital professionals are key to providing high-quality care to patients. KM-enabled performance for hospital professionals is the major concern of se...

Knowledge Management Systems (KMS) play increasingly important roles in organizations due to the realization of the value of knowledge and capabilities of computerized systems to support knowledge management activities. Earlier researchers have explained the activities and processes important for knowledge management, which is useful for the development of systems to support knowledge managemen...

Needs for improved performance places different demands on enterprises everywhere. They must provide knowledgeable, intelligent behavior that requires new capabilities. Enterprises have turned to explicit and systematic knowledge management practices to make available the intellectual capital needed to perform effectively, internally and relative to stakeholders. They emphasize creation of peop...

Knowledge reuse has long been an issue for organisations. The management, reuse and transfer of knowledge can improve project management capabilities (i.e., learning, memory, cycle time) resulting in continuous learning. Although knowledge management has been recognised as a critical success factor in programme management very little research has been conducted to date (Lycett, Rassau, & Danson...

This paper aims to use a priority framework based on Decision making trial and evaluation laboratory (DEMATEL) to help organizations build awareness of the critical influential factors affecting successful implementation of KM. To identify critical influential factors, the authors studied and reviewed relevant literature from numerous fields of study associated with the essential issues of ...

Knowledge transfer has been an important issue for organizational knowledge management programs. This article reviews the plethora of user-generated video activity and the issues it creates for knowledge management activities. Video’s media richness combined with its ability to convey rich narratives can facilitate sensemaking and learning. However, structure and culture are important factors t...

• Lack of desi9n and en9ineering stall knowledge (and time) • Lack of central computer or MIS stall knowledge • Lack of operator or foreman acceptance • Lack of information on equipment and software capabilities • Lack of inside or outside programming capabilities • Lack of outside consultants to assist the effort • Lack of higher management interest • Lack of suppliers to take entire system re...