A company's strategic planning and management are aimed at assessing the organization's potential defining its long-term goals to make it successful. It is usually necessary conduct preliminary research other preparations prepare for that focuses mainly on marketing financial issues. By conducting workshops with every executive team member ensuring their commitment involvement, possible develop...

Contrary to a Wiki where the opinion of the individual user disappears in favor of a more impartial ‘collective intelligence’, a weblog is author-centered, expressing the author’s subjective point of view. This particular property of weblogs played a fundamental role for the popularity weblogs gained for making implicit knowledge explicit in an unsolicited, selforganized way. However, empirical...

ustomer relationship management is considered key to organizations' success in today's competitive environment. However, empirical evidence show mixed support to the impact of CRM initiatives on performance. Using the resourcebased view RBV of the firm, CRM is hypothesized as a distinctive capability that can lead to superior business performance. The study proposes four dimensions of CRM capab...

In this study we investigate the statistical properties of wholesale electricity spot and futures prices traded on the New York Mercantile Exchange for delivery at the California-Oregon Border. Using daily data for the years 1998 and 1999, we find that many of the characteristics of the electricity market can be viewed to be broadly consistent with efficient markets. The futures risk premium fo...