In this chapter we propose a decision support system for privacy management of context-aware technologies, which requires the alignment of four dimensions: business, regulation, technology, and user behavior. We have developed a middleware model able to achieve compliance with privacy policies within a dynamic and context-aware risk management situation. We illustrate our model in more details ...

Organizations are increasingly implementing process-improvement techniques like Six Sigma, total quality management, lean, and business process re-engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge-based view of a firm argues that organiza...

A risk-metric framework that supports Enterprise Risk Management is described. At the heart of the framework is the notion of a risk profile that provides risk measurement for risk elements. By providing a generic template in which metrics can be codified in terms of metric space operators, risk profiles can be used to construct a variety of risk measures for different business contexts. These ...

The initial impact of a disaster can lead to a variety of associated hazards. By taking a multi-hazard viewpoint with respect to disaster response and recovery, there is an opportunity to allocate limited resources more effectively, particularly in the context of long-term planning for community sustainability. This working paper introduces an approach for extending quantitative resource alloca...

Security risk analysis should be conducted regularly to maintain an acceptable level of security. In principle, all risks that are unacceptable according to the predefined criteria should be mitigated. However, risk mitigation comes at a cost, and only the countermeasures that cost-efficiently mitigate risks should be implemented. This paper presents an approach to integrate the countermeasure ...

Society’s attitude toward seismic risk, in the last few years, has evolved from fatalistic to proactive. This paper presents an approach in the area of seismic risk management. The objective is to implement a methodology in a seismic prone area in an earthquake risk management framework, based on the case study of the island of Lefkada. A tool to assist in the selection of an intervention proac...

IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. Those who want to deploy foundation technologies such as groupware, CRM or decision support tools, but fail to justify them on the basis of their contribution to KM, may find it difficult to get funding unless they can frame them within the KM context. Determining KM's p...

Though knowledge management (KM) and knowledge management systems (KMS) have been well established in organizations the question on how to evaluate the benefits to be gained from the use of such systems is still not finally resolved. Based on a complete case study showing how a KMS was introduced in a knowledge-intensive small enterprise in Germany this paper illustrates the operationalization ...