human resources in each organization are the most valuable assets and they play a decisive role in effectiveness of that organization. managers always strive to optimize the utilization of these resources. on the other hand, without willingness of employees to cooperate voluntarily and spontaneously with the organization, it would not be possible to increase effectiveness and improve its perfor...

this study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. that is to examine, organizational citizenship behavior of nurses and patients (customers) of the kermanshah province hospitals by two hypotheses. population comprised of 1524 nurses which 544 nurses were selected as sample. also sample of same size in a random way in a period ...

Job satisfaction, as an integral part of organizational environment, can affect organizational citizenship behavior. Therefore, the present paper aimed at determination of the relationship between these two factors among the employees to provide an appropriate model. The population of this study consisted of all employees of Golestan Province industry, mine and trade organization (Iran), the nu...

Although the value of positivity has been assumed over the years, only recently has it become a major focus area for theory building, research, and application in psychology and now organizational behavior. This review article examines, in turn, selected representative positive traits (Big Five personality, core self-evaluations, and character strengths and virtues), positive state-like psychol...

We adapted amodel in organizational theory to determine whether organizational citizenship behaviors (OCBs) of system implementation teams influenced that organization’s integration climate and improved their project management, resulting in successful system implementation. Surveys were elicited from 254 system users in various business organizations that had implemented large-scale IS in the ...

nowadays, the concept of organizational citizenship behavior (ocb) has attracted managers and researcher’s notice in scientific groups. emphasizing on these behaviors can be one of the ways that causes effectiveness in organization, that hasn’t been much emphasized on to date. this research aimed to survey the relationship between ocb and its dimensions and staff organizational commitment in te...

This article tests an integrative conceptual model of organizational citizenship behaviors (OCB) that combines two dominant distinctions in types of OCB (individual versus organizational target and promotive versus protective orientation). Challenging past research that has viewed OCB as unidimensional, we propose conceptually meaningful differences in the ways that employees perceive roles and...

This study has examined the moderating impact of impression management motive on the relationship of emotional intelligence (EI) and Organizational Citizenship Behaviors (OCBs). Data were collected by administering self rated questionnaires to male middle level executives (N = 250) based in motor cycle manufacturing organizations based in northern India. Results as analyzed through moderated re...