Trends in IT Strategy Information technology has become a pervasive part of doing business in nearly all organizations during the last decade. It has also dramatically shifted roles, moving from mostly automating back-office processes to becoming a strategic enabler of new offerings and new ways of doing business. While this has manifested itself in many ways, from the record rise in employee p...

Microorganisms often exhibit a history-dependent phenotypic response after exposure to a stimulus which can be imperative for proper function. However, cells frequently experience unexpected environmental perturbations that might induce phenotypic switching. How cells maintain phenotypic states in the face of environmental fluctuations remains an open question. Here, we use environmental pertur...

Technology has become the symbol of our culture. The claim that we are subject to a technological imperative is therefore a fundamental cultural critique: we do not control technology, rather technology controls us. An alternative way to formulate this is to claim that technology cannot be “made down” when it is made up; we just have to make the best of it. Accordingly, it has been argued that ...

Green supplier development has become necessary as organizations increasingly compete on environmental supply chain capabilities. However, formal modeling tools to aid managers in evaluating green supplier development programs (GSDPs) are virtually non-existent. This paper introduces a formal structured managerial approach for organizations to help evaluate the influence relationships amongst G...

Nowadays, traditional testing approaches become less feasible – both economically and practicably for several reasons, such as an increasingly dynamic environment, shorter product lifecycles, cost pressure, as well as a fast growing and increasingly segmented hardware market. With the surge towards new modes of value creation, crowdsourced software testing (CST) seems to be a promising solution...

Online Social Network (OSN) is an emerging communication technology which has increasingly been used. Today organizations are paying more attention to the importance of these networks and are trying to create value with these emerging technologies. Current literature focuses on the information and network implications of these networks at the individual and group levels, leaving the organizatio...

Knowledge management (KM) is becoming an important management responsibility as organizations increasingly invest significant information technology (IT) resources to support acquisition, storage, sharing, and retrieval of knowledge. Furthermore, KM plays a critical role in organizations that rely primarily on intellectual capital, such as software development companies. In this paper, we repor...

Ubiquitous computing technologies are reaching a stage of technical maturity that is enabling their application in everyday business environments. As organizations increasingly adopt these technologies, such as radio frequency identification (RFID), a deeper understanding of their impacts on business process management and design will reveal innovative opportunities for organizations to leverag...

Organizations have increasingly recognized the importance of managing customer relationships, and many organizations are turning to customer relationship management (CRM) to better serve customers and facilitate closer relationships with them. This paper examines the implementation of CRM at the Housing and Development Board (HDB) in Singapore. The CRM architecture (comprising operational CRM, ...

As advances in medical care and technology extend our lifespan beyond that of any prior civilization, dramatic changes are occurring in the pattern of health care delivery. Included in these changes is a rapid acceleration in the utilization of biomedical knowledge and technology, which has spawned an increasingly larger number of allied health professions and personnel. The recent growth of In...