This paper empirically investigates three hypotheses regarding biases of National Basketball Association (NBA) referees. Using a sample of 28,388 quarter-level observations from six seasons, we find that referees make calls that favor home teams, teams losing during games, and teams losing in playoff series. All three biases are likely to increase league revenues. In order to distinguish betwee...

This paper analyses the relationship between employee turnover, timebased manufacturing practices, manufacturing performance and manufacturing efficiency. Consistent with theory, the results show that employee turnover is negatively associated to the implementation of some practices, and also to manufacturing efficiency. These results are discussed within the context of sustainable manufacturin...

Executive Overview Despite extensive scholarly research and organizational interest in employee turnover, there remains a gap between science and practice in this area. This article bridges this gap and replaces several misconceptions about turnover with guidelines for evidence-based retention management strategies focused on shared understanding of turnover, knowledge of cause-and-effect relat...

This work examines the aggregation of justice perceptions to the departmental level and the business-unit level, the impact of these aggregate perceptions on business-unit-level outcomes, and the usefulness of the distinction between procedural and interpersonal justice at different levels of analysis. Latent variables analyses of individual-level and department-level data from 4,539 employees ...

OBJECTIVES To describe the feasibility of implementing evaluation methods for a worksite tobacco control intervention for teens. Indicators of feasibility included employment stability, response rates to multiple surveys, and self reported 30 day smoking. DESIGN Grocery stores that were part of a single chain were randomised to four intervention stores and five control stores as part of the S...

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the purpose of this research is to explore the relationship between after sales service quality and customer satisfaction in informatics services corporation. based on available literature review and guidance of professors and expert people, after sales service elements were identified, which are contact, responsiveness, personnel efficiency, system/product efficiency, system availability, cust...

Petrochemical plants are increasingly faced with the need to upgrade their control centers to support the installation of more advanced control systems and to better protect operations personnel in the event of catastrophe. Plants often take advantage of this opportunity to consolidate existing control rooms into a central facility, in hopes of improving plant-wide communications, increasing op...