services require high involvement of consumer in consumption process. when consumers experience a service, their evaluation of service quality will change. the propose of current study is to provide a conceptual model for measuring hardware and software quality of banking services in the context of iran’s banking industry. current study is descriptive-applicable one in which has been done by a ...

This paper aims to synthesize two emerging streams of literature in tourism, i.e. service design and destination ecosystem, develops a conceptual framework for the tourism ecosystem (DTSE). Three core themes revealed from review include concept, process. Based on thematic findings, we built two-level nested DTSE developed an integrated model design. A case study Tangbu Village China was used ex...

This study extends previous research on service quality in the private passenger automobile insurance industry by providing empirical evidence using an improved proxy for the value of service. The endogeneity of the value of service is recognized and treated statistically with the two-stage least squares approach. The empirical model also includes a number of control variables that affect the s...

in recent years, performance gap between private and public sector has affected researchers of public administration to pay attention to the concept of public service motivation. present research has been accomplished aiming at improving public service motivation among employees of public sector and is intended to identify effective factors on public service motivation. for this reason, 196 peo...

Public-private partnership (PPP) concession agreements are awarded by National, State and local public agencies that contract with private companies to finance and deliver infrastructure as a long term service to governments and their citizens, rather than having the private firms design and build infrastructure assets to be financed, operated—and, hopefully, maintained—by government. PPPs are ...

We investigate whether a running implementation of a service conforms to its formal specification in a setting, where only recorded behavior of that implementation is given. Existing conformance checking techniques can be used to measure the degree of conformance of the recorded behavior and its public view but may produce “false negatives”, because a correct implementation (i.e., private view)...

A participatory rural appraisal technique (PRAT) was used to obtain information from 132 randomly selected turkey farmers in two out of four agricultural development zones in Kwara state, Nigeria. Data were obtained on socio-occupational status of farmers, their production objectives, experience, flock structure, management practices, marketing and consumption of turkey eggs. The results showed...

Background & Aim: One of the programs of the health system in Iran is providing services related to pregnancy, which is provided in three areas of pre-pregnancy, pregnancy, and postpartum care. Quality and quantity assessment shows how health care programs are implemented and identifies the inadequacies of the programs to solve the main problems. Therefore, the present study was conducted to in...