We have previously proposed a process assessment method (known as IMPACT-A), based on a process reference model, for the asessment of hypermedia development processes. This reference model is used to guide the identification of suitable process quality attributes and subsequent assessment activities or abstract tasks. These abstract tasks allow us to measure the selected process attributes. The...

Interaction between control loops has long been recognised as an area for concern within the field of process control. The first formalised method for assessing the level of interaction present in a system of loops was Bristol’s relative gain array. Being based solely on steady state data, construction of the RGA is pleasingly simple and application of the technique has attracted significant re...

In order to prepare students for careers as software process engineers, software engineering education needs to adopt innovative instructional designs to support effectively the learning of required knowledge and skills. In this paper, we propose a cross-course design for teaching software process improvement and assessment in a graduate course in combination with an undergraduate capstone proj...

James BEEBE presents a model for doing what he labels the Rapid Assessment Process (RAP). This review essay provides a critical review of and commentary on BEEBE's text for qualitative researchers to use for applied evaluation projects. The RAP model is a systematic approach based upon collaborative inclusion of insider and outsider perspectives in building a research team that collectively con...

Though Web services offer unique opportunities for the design of new business processes, the assessment of the potential impact of Web services is often reduced to technical aspects. This paper proposes a four-phase methodology which facilitates the evaluation of the potential use of Web services in e-business systems both from a technical and from a strategic viewpoint. It is based on business...