Abstract Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM this is often referred as culture. However, similar research public yet missing. Thus, article assesses in Germa...

The role of university education is recognized as critical since it produces people equipped with the knowledge and skills to make strategic contributions toward economic development a country. Universities ‘knowledge intensive’ organizations thrive on production dissemination rely heavily human resource component facilitate, generate disseminate it. management has become important institutions...