Digital services can be thought as internet based applications that fulfil users’ needs and their quality represents a basic element during the delivery process. In such a context, usability is one the main quality parameters and it refers to the ease of benefiting from the functionalities and the information the service provides. We propose a list of quality parameters and a formal model suita...

Current challenges in Electronic Government initiatives include performance management, effective and efficient means of sharing information between different stakeholders e.g. government departments in order to improve the quality of service delivery to the citizens. To address these challenges, this paper addresses an application domain of workflow systems in public institutions and proposes ...

E-commerce is changing the way people and economists think. All the old fashioned face to face transactions are becoming obsolete. One of the new things the Internet introduces is not just the way transactions are handled but a new line of products that were not available before. An example of the new products are soft-products. Soft-products are intangible products that can be consumed without...

A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online citizen service. This involves defining what e-government service quality is, identifying its underlying dimensions, and determining how it can be conceptualized a...

Information communication technologies (ICTs) have significantly revolutionized travel industry in the last decade. With an increasing number of travel companies participating in the Internet market, low price has become a minimum qualification to compete in the Internet market. As a result, e-service quality is becoming even more critical for companies to retain and attract customers in the di...

Difficulties in defining as well as understanding the antecedents and consequences of e-government service quality have stymied the design of efficacious e-government websites. This study presents a definition and model of e-government service quality that bridges the gap between e-government and marketing literatures. We then explore the delineation between service content and delivery quality...

background & aim:  menopause is one of the most critical stages in a woman’s life. special attention needs to be paid to the quality of life of menopausal women. symptoms of genitourinary atrophy can affect women’s comfort and quality of life. the aim of this study was to compare two treatment methods of vitamin e suppository and conjugated estrogens vaginal cream on the quality of life of meno...

This paper analyses the results of several years of benchmarking of public online services in Norway. We compare these data, which are showing significant differences in measured quality between small and larger municipalities, with results from a comprehensive survey measuring citizens’ satisfaction with public services. Finding that these observed differences are not supported by the user sur...