a better understanding of factors influencing quality of medical service can pinpoint better strategies for quality assurance in medical services. this study aimed to identify factors affecting the quality of medical services provided by iranian physicians.exploratory in-depth individual interviews were conducted with sixty-four physicians working in various medical institutions in iran.individ...

abstract background: quality of care is of great importance in health services as these services have the important mission to preserve health, and to give care to the society. the present study aimed to investigate the quality of midwifery services from the viewpoint of the clients, under coverage of health care centers in isfahan, through servqual model. materials and methods: this descriptiv...

background and objectives: given the growing concern focused on the continuous improvement of the quality of care, safety and customer satisfaction, the ibn sina university hospital (chis) has started an ambitious program for institutionalization of quality management at the establishments under the chis, in general, and the iso certification 9001v2008 of its biomedical analysis laboratories, i...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

This document contains a tutorial on the recent work in the area of offering services in the Internet. We cover the principles and some of the details of Integrated Services and Differentiated Services. We also explain the relationship to RSVP of each of these architectures. Finally, we draw some conclusions about the relationship of these architectures to SURFnet.

‘You can’t expect Joe Six-Pack to be Bob Brook.’ That was an off-the-cuff remark thrown into a heated debate about publicly reported high-quality data at one of the ‘Pennyhill Park’ health policy annual events hosted by the Commonwealth Fund and the Nuffield Trust. Robert H Brook, former director of RAND Health, has been a colossus in the field of healthcare quality measurement for over 30 year...

This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...

abstract quality of life is a many-sided and complex concept and includes not only physical aspects of life. measuring and discovering this concept depends on many factors such as cultural, social, economical and even environmental. in this research, the connection between women’s quality of life and their access to public utilities and municipal services, health level and safety level of neigh...