(2013) "From exhaustion to exhilaration: assessing librarian job satisfaction with virtual reference", 2 While much has been written about user satisfaction with virtual reference or chat services, only a very small body of literature focuses on librarian job satisfaction. For the most part, disruptive user behavior is not addressed in the literature. The purpose of this article is to analyze t...

OBJECTIVE To identify issues that promote agreement and disagreement among doctors, nurses, and health care professionals who integrate the Family Health Care Program team. METHODS A qualitative study using focus groups was carried out. The participants were male and female health care professionals, doctors and nurses from the Family Health Care Program team in Teresina, Brazil. Group sessio...