This paper profiles the eCommerce research of the past 7 years. Drawing on a sample of 582 articles in both academic and professional journals, we highlight the major domains and explore the most salient themes in each area. Our analysis finds that the interdisciplinary nature of eCommerce research has led to great diversity in the topics explored. Moreover, eCommerce researchers have been dive...

Ecommerce models offer many benefits for business operations, such as convenience and easiness, decreased cost of inventory management, expanded customer base, enabled globalization and business analytics, etc. Virtual business models also promote sustainability by reducing energy and resource usage. Despite its pronounced benefits, ecommerce is still subject to challenges of environmental sust...

Most traditional businesses operate in a local or national environment, and therefore, changes in transnational parameters do not affect them in a direct way. Being inherently global in nature, electronic commerce (ecommerce) needs quality and process standards from broader and multiple perspectives. As an effort to expand the utility of ecommerce systems to both businesses and consumers, we pr...

This paper attempts to link findings of recent eCommerce research in small business in New Zealand with the Government’s eCommerce strategy. The research stresses the need for the Government to bridge the existing gap between small business and eCommerce. The strategy emphasises the Government’s role in providing leadership, in building the capability of New Zealanders, and in providing an enab...

Despite the fact that B2c eCommerce has become important in numerous economies, its adoption varies from country to country. This paper aims to identify the factors inhibiting) B2c eCommerce and to determine their quantitative impact on the diffusion of online sales across countries panel model analyzing the relationship between (Macroeconomic, Demographic, Socio-Cultural, Infrastr Offer relate...

The growth of business-to-consumer (B2C) ecommerce has gained a lot of attention among SMEs. Most B2C firms are turning their attention on how to retain new customers and are left in a situation to compete with larger firms. This paper aims to examine the impact of E-Commerce Customer Relationship Management (ECCRM) in a small business firm that engages in B2C ecommerce. Drawing upon the theori...

For 25 years we have watched and nurtured the growth of B2C eCommerce with first time consumers, however consumer surveys are indicating that we are losing ground with previous customers who are vowing not to return. Consumers state that they perceive a lack of confidence and trust that the vendor will provide a safe and secure environment. In the early stages of development much research into ...

Covid 19 pandemic presented humanity with unprecedented challenges which put millions of livelihoods at risk. The economic and social disruptions impacted the lives people across country . Like most companies, surge unexpected cases (and orders) initially caught Flipkart off guard. Nationwide lockdowns caused orders per day to go down zero in some regions, only see an unforeseen come next few m...

eCommerce is generally assumed to be an unequivocal benefit for regional areas. Drawing upon the globalisation literature and the experience in Australia as a case study, this paper questions whether eCommerce is an unequivocal benefit and suggests that at least in some cases eCommerce may lead to the increased import of goods and service into non-metropolitan regions and the domination of thes...