In many theme parks, stores are located within major attractions to sell related merchandise. Sales at such stores form a significant portion of theme park profits. Typically, store sales depend upon visitor flows through the attraction, customer satisfaction with the attraction, and the merchandise at the store. In addition, such stores constitute a unique retail environment, as visitor flows ...

Purpose: A proper service increases the customer satisfaction and positive word of mouth. The aim this paper is to find out impact retail quality store on patronage intention mouth towards organized industry.
 Design/methodology/approach: study data were collected from [location masked for blind review] using a structured questionnaire. sample 419 was used. structural model developed analy...

Historically, Sears, Roebuck has been a relatively decentralized organization (Worthy, 1984) which, it has been argued, is a source of their success (Emmet and Jeuck, 1950). Analogous comments have been made to explain the superior performance of Wal-Mart (Collins and Porras, 1994). While anecdotes are many, there has been no formal analysis as to how organizational structure influences perform...