Customer relationship management (CRM) is a multi-perspective business paradigm which aims maximizing the benefits gained from relationships with customers. The aim of this paper is to compare the CRM performances of e-commerce firms using a multiple criteria decision making (MCDM) approach. Analytical network process (ANP) is a MCDMmethodology which can take the inner and outer dependencies am...

The aim of this paper is to report on the development of a Multiple Criteria Decision Analysis (MCDA) Model that was implemented to optimize the location selection for a new healthcare centre. The paper demonstrates how MCDA was used within healthcare to enhance the robustness and transparency of the decision making process. Literature on MCDA was reviewed to contribute to the model development...

The time and space assembly line balancing problem (TSALBP) is a realistic multiobjective version of assembly line balancing industrial problems involving the joint optimization of conflicting criteria such as the cycle time, the number of stations, and the area of these stations. However, the existing problem formulation does not consider the industrial scenario where the demand of a set of mi...

One of the most important parameters in evaluating a watermarking algorithm is its capacity. Generally, watermarking capacity is expressed by bits per pixel (bpp) unit measure. But this measure does not show what the side effects would be on image quality, watermark robustness and capacity. In this paper we propose a three dimensional measure named Capacity surface which shows the effects of ca...

In this study ensemble techniques have been applied in the frame of topology preserving mappings with visualization purposes. A novel extension of the ViSOM (Visualization Induced SOM) is obtained by the use of the ensemble meta-algorithm and a later fusion process. This main fusion algorithm has two different variants, considering two different criteria for the similarity of nodes. These crite...

This paper deals with the simulation Benchmark multi-criteria evaluation of the performance of control strategies for biological wastewater treatment plants. In particular, the usefulness of more compact multi-criteria measures is discussed. For an illustrative selection of control strategies, an economic index weighing operating costs appears more powerful than a grey-scale presentation approa...

A fundamental task in reputation systems is to aggregate multiple feedback ratings into a single value that can be used to compare the reputation of different entities. Feedback is most commonly aggregated using the arithmetic mean. However, the mean is quite susceptible to outliers and biases, and thus may not be the most informative aggregate of the reports. We consider three criteria to asse...

We provide a structured classification of properties to guide the principled design of interactive systems. This classification is motivated by an existing software quality framework, which we extend with respect to the usability of the software product. We distinguish between high-level categories of product usability and criteria within those categories which can be represented and ultimately...

Several model selection criteria which generally can be classiied as the penalized robust method are studied in this paper. Particularly we derive a criterion based on Rissanen's stochastic complexity. Some asymptotic properties concerning strong consistency of selecting the optimal model by these criteria are given under general conditions. Other features like robustness against outliers and e...

The paper presents a theoretical framework which allows to discuss and answer several important questions of holistic design evaluation. The introduced evaluation model is used to discuss the most important holistic design evaluation questions in their physical limit case. The main questions address and include answers to the problem of existence of a decomposition of an overall holistic design...