To date, one of the common problems e-business and e-service want to solve is how to use their large volumes of sales histories, web transactions, and information resource data to know their customers’ behavior. They want to understand their customers to develop long-term relationships and to improve service quality. Many data analysis methods use bar charts which only show highly aggregated da...

Online shopping provides a good example of the business revolution. In China, e-commerce is currently experiencing a period of rapid development; the large number of Internet users provides a good foundation for the expansion of the online shopping market. In this study, perceived usability, perceived security, perceived privacy, perceived after-sales service, perceived marketing mix, and perce...

This review looks at the effect of staff/server mood on customer/client mood and various outcome behaviours such as such as product and service evaluation. It also looks at the role of other stimulus factors such as scent, sound and light on customer affect and cognitions and thence the effects on purchase behaviours. Based on the service-profit chain model, this review considers the scattered ...

Farm to School (FTS) programs are increasingly popular as methods to teach students about food, nutrition, and agriculture by connecting students with the sources of the food that they eat. They may also provide opportunity for farmers seeking to diversify market channels. Food service buyers in FTS programs often choose to procure food for school meals directly from farmers. The distribution p...

broadly during the 1930s depression and At least seven states have acted within was imposed mostly on goods. Administhe past three years to selectively tax intrative ease of collecting the tax, and podividual services under the sales tax, and litical advantage led to retailers rather at least ten states have given serious conthan individuals remitting the tax. Over sideration to major base refo...

The empirical analysis in the paper finds that, on average, taking on high leverage increases stockouts by about 8 to 9 percent. To put this magnitude in perspective, I construct an estimate of the profit impact of an 8 percent increase in stockouts for the average supermarket firm. The calculation, which is presented in Panel A of Table A1, trades off the benefit of reduced inventory investmen...

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A study was carried out in a large chain of warehouse superstores specialized in office supplies. The stress symptoms of 91 sales clerks and 28 managers in six warehouse superstores were documented with the Karasek and Maslach questionnaires. The results show different stress symptoms in the two populations. In managers, stress could result from an overinvestment in the work, whereas for sales ...

We develop a framework of service-unit behavior that begins with a unit’s leader’s service-focused behavior and progresses through intermediate links (service climate and customer-focused organizational citizenship behavior) to customer satisfaction and then unit sales. Data from a sample of 56 supermarket departments provide at least moderate support for our mediational hypotheses. We discuss ...

Lost sales, increased costs and poor customer service due to inaccurate forecasts, out-of-stocks, overstocks, unsuccessful promotions, markdowns and out-of-season items play havoc with a company’s bottom line. Not too many companies can remain profitable by writing off hundreds of thousands of dollars worth of merchandise on an annual basis or sitting idly by as their customer bases erode due t...