OBJECTIVES We tested whether formal volunteering, in terms of its associations with mental health, compensates for the absence of major work and family roles among older adults or rather complements such roles among both younger and older adults. METHOD Two cross-sectional samples of younger (aged 18-42 years, N = 2,346) and older (aged 56-75 years, N = 1,422) German adults were used. We regr...

This study examines how customers can be maintained, which is a particularly important issue for service industry area. Customer service is important not only to private firms but also to public organizations. To improve service quality and maintain customers, organizations must ensure their employees’ job satisfaction. This study measures job satisfaction and examines its effects on service qu...

background and aims: one of the principles of the quality management systems in organizations is attention to customer centered approach and one of the scales for evaluation of the efficacy of provided services is customer satisfaction. this research aimed to compare satisfaction levels of customers attending primary health care centers in bardsir (with iso certificate) and zarand (without iso ...

For many organizations, it is not feasible to expect all or some of the members to be able to meet physically. Members of organizations use different types of media to communicate information and to make decisions. In this paper, we completed an initial study that looked at how the type of media, specifically the level of synchronicity supported by the media, influenced individuals’ job satisfa...

Organizations that can successfully retain their human resources have an advantage over organizations that cannot. Regardless of individual industry, the turnover of employees makes it difficult to secure a work force and costs companies enormous expenses to recruit, hire and train new personnel. Research targeting various industries does not show consistent results because of the different cha...

The aim of this paper is to investigate the constructs of Technology Readiness Index (TRI) and the Decomposed Expectancy Disconfirmation Theory (DEDT) as determinants of satisfaction and continuous use intention in e-learning services applied in public organizations. The research was conducted by online survey in a sample of 343 employees of two public organizations in Brazil who have had e-lea...

The research community has delivered many comprehensive instruments to measure user satisfaction and service quality. However, they may be tedious to deploy in industrial settings, often leading to low response rates. Industrial organizations are thus looking for simpler and more cost effective ways to measure both user satisfaction and service quality. This paper presents and validates a light...