This article summarizes the results of an empirical study focusing on the value of product-enabled services in intensive R&D spenders. The focus is on product-driven firms for which new service development is expected to be particularly promising but also quite challenging. Part of the motivation is based on the fact that existing studies on the value attributes of hybrid offerings are mostly c...

Water consumption and disposal are often taken for granted as essential services with required levels of service quality, yet little is known about how much consumers are willing to pay for specific service levels. As customers in many countries face changing levels of water availability (especially shortages linked possibly to climate change and limited catchment capacity), the need to assess ...

Cloud computing has heralded many advantages including self-service, elasticity, pay as you go, improved accessibility to computation resources, and ease of deployment and deployment automation. However, to extend those advantages to a larger audience, higher-level abstractions such as Software as a Service (SaaS) or Platform as a Service (PaaS) are needed. This paper presents Stratos, which is...

This research-in-progress paper deals with service modularization of complex services. The successful creation of powerful modules allow leveraging modularization benefits such as reuse, faster development, module-wide innovation, and rapid reconfiguration. Consequently, service provider efficiencies as well as user centricity can be realized. Therefore, the principles of modularization, i.e. c...