The shift from device and application towards service-orientated IT Management raises new questions that require concepts such as portfolio management, resource planning or mass customization for IT services. These concepts increase the complexity of IT Service Management and require additional tool support. Conceptual models are necessary in order to develop appropriate tools. The goal of our ...

Due to the impacts of structural market evolution (globalization, sustainable growth, mass customization, product-service development...) enterprise are more and more focusing on their core business, developing outsourcing and collaborative strategies to support value-added customized product-service for the customers. This involves developing agile and interoperable information system. To achi...

1 / 6 Abstract. In this paper, a telecommunications service configuration management issue is addressed, and an active service model is proposed. Like in active networks where incorporating programmability into the network and manipulating transport system's behavior are targeted, the active service model is intended to extend or adapt service behavior (functionality) at runtime by injecting cu...

This book is the third in a series of publications that present the latest advancements in research on mass customization and personalization. Starting with Tseng & Piller (2003) and continuing with Piller, Reichwald & Tseng (2006), we again could collect the thinking of some of the leading scholars and practitioners in the field. In comparison to the previous editions, this is the most compreh...

In home environments, the customization of applications according to inhabitant’s information requires the integration of heterogenous event sources and services. To do that, the events have to be collected and processed, and the volatile services identified and used. The information collection and service access have to be done considering the identity of users in order to avoid unexpected beh...

With the rapid development of services computing, services expression, registration and assembly have been partially solved. But for the ultimate goal of computing, namely on-demand service, it has not been able to achieve by far, especially active provisioning approach for services resource. Faced with key issue for requirements-dominated services virtualization, active services resource provi...

Domain engineering is successful in promoting reuse. An approach to domain-specific reuse in service-oriented environments is proposed to facilitate service requesters to reuse Web services. In the approach, we present a conceptual model of domain-specific services (called domain service). Domain services in a certain business domain are modeled by semantic and feature modeling techniques, and ...