INTRODUCTION With the number of tourists coming to Taiwan growing by 10-20 % since 2010, the number has increased due to an increasing number of foreign tourists, particularly after deregulation allowed admitting tourist groups, followed later on by foreign individual tourists, from mainland China. The purpose of this study is to propose a revised gap model to evaluate and improve service quali...

Web services and SOA (Service-Oriented Architecture) are two buzzwords that have received tremendous amount of attention in the software industry in recent years. While these technologies have been incorporated in many industries in the IT market place, they are only beginning to appear in the academia, primarily in upper division and graduate curricula. In this paper, the belief that Web servi...

Despite its success in the software industry, Software-as-a-Service (SaaS) still struggles with fulfilling customer expectations regarding service quality. To contain customer churn rates to low levels, SaaS providers have to address their service quality weak spots and find out which factors are crucial for continued SaaS usage. Drawing on previous service quality literature, we develop a Zone...

The main objective of this study is to investigate the impact of corporate research and development (R&D) activities on firm performance. To this end, the stochastic frontier technique is used on a unique balanced longitudinal dataset comparing top global software enterprises over the period 2005-2010. The software companies is divided into system software companies, application software compan...

To save the cost for customers and distribution center is the key issue to survive for distribution centers. The low service efficiency will certainly lead to increased distribution cost. It is a universal concern problem for distribution industry even for logistics industry to improve distribution service efficiency. On the basis of analyzing the characteristics of customer needs and the chara...

This research develops a framework for the e-business logistic model in Taiwan. The model includes factors of e-marketplace, logistic, organization and informational systems. Data used for this research comes from a survey of various business groups that include marine and air carriers, terminal warehousing, custom brokers, shipping centers and marine information service providers. Our studies ...

Industry 4.0 and its impact in the manufacturing sector are well documented. However, the service sector is understudied, and it is also facing the challenges of mass customization, digital enhancement, smart work environment, and efficient supply chain. The aim of this study is to fill this research gap by exploring the issues of Industry 4.0 in the service sector, with cases in the hospitalit...

The benefits of integrating and collaborating with supply chain partners have been well identified in many industries. In the construction industry, however, supply chain integration and collaboration is challenging due to the high fragmentation and the temporary project-based nature of the industry. Leveraging web service and web portal technologies, we have developed a prototype web service s...

Using entropy weight and TOPSIS method, a comprehensive evaluation is done on the development level of Chinese regional service industry in this paper. Firstly, based on existing research results, an evaluation index system is constructed from the scale of development, the industrial structure and the economic benefits. An evaluation model is then built up based on entropy weight and TOPSIS, an...