purpose: with the entrance of information and communication technologies (ict) in the context of libraries and with the development of electronic services, the evaluation of these kinds of services has become more important. the purpose of this study was to evaluate the quality of electronic services at the libraries of ferdowsi university of mashhad (fum) form the point of view of librarians –...

Service quality is imperative for higher education institutes in order to remain competitive and growing. There is a need to ensure students’ satisfaction with university. This study will help improve service quality of the institutes. Information and data are collected using a survey questionnaire from the higher education institutes of Pakistan using convenience sampling technique. Findings r...

nowadays a growing number of implementing informationtechnology service management (itsm) frameworks proves the trends toimprove the it services and processes in organizations. in order toimplement an itsm projects successfully in an organization, it isessential to select a suitable itsm solution. evaluation and selection ofthe itsm software packages is complicated and time consuming decisionma...

Notification services mediate between information publishers and consumers that wish to subscribe to periodic updates. In many cases, however, there is a mismatch between the dissemination of these updates and the delivery preferences of the consumer, often in terms of frequency of delivery, quality, etc. In this paper, we present an automated negotiation engine that identifies mutually accepta...

Article history: Received 10 June 2009 Received in revised form 13 September 2009 Available online 29 January 2010