Audits and quality improvement projects are vital aspects of clinical governance and continual service improvement in medicine. In this article we describe the process of clinical audit and quality improvement project. Guidance is also provided on how to design an effective audit and bypass barriers encountered during the process.

Since the outbreak of COVID-19 in 2020, Thai Airways (THAI) and many other airlines have been suffering from significant losses a shortage liquidity cash flow. Therefore, submitted rehabilitation plan aims to completely restructure enable THAI become profitable again (Thai Airways, 2021). This study therefore contribute guideline for enhancing service quality customer satisfaction business by u...