Heon-Jae Jeong1*, Minji Kim2, Eun Ae An3, So Yeon Kim4 and Byung Joo Song4 1Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Johns Hopkins University, USA 2Annenberg School for Communication, University of Pennsylvania, USA 3Leadership Development Division, The Catholic Education Foundation, Korea 4Performance Improvement Team, Seoul St. Mary’s Hospit...