While chatbots have become an important part of customer service operations, there is a knowledge gap concerning organizational aspects chatbot implementation and management. In response to this gap, we present study factors affecting successful implementation. The involved six organizations that had implemented for within the last three years. Interviews were conducted with project owners, man...

Abstract Background CPGs are not uniformly successful in improving care and several instances of implementation failure have been reported. Performing a comprehensive assessment the barriers enablers is key to developing an informed strategy. Our objective was investigate determinants guideline explore associations self-reported adherence guidelines with characteristics participants China. Meth...