This paper aims to present a theoretical framework for performance measurement of supply chain quality management (SCQM). A review of the literature on supply chain quality management, supply chain and quality management was conducted to develop key performance measurements related to six areas of integration between quality management and supply chain management environment: leadership, contin...

The concept of process maturity suggests that a process has a lifecycle that is assessed by the extent to which it is defined, managed, measured, and controlled. Organisational policies, standards, and structures are institutionalised as organisations increase their process maturity, leading to higher levels of process capability. This concept has been applied to supply chains by researchers th...

Nowadays, where most of the leading economies are service oriented and e-business is being widely used for their management, supply chain management has become one of the most studied and practiced fields. Quality has an important role on today’s business processes, so it is important to understand the impact of IT service quality on the performance of supply chains. This paper will start by an...

Increasing global competitiveness has forced manufacturing organizations to produce highquality products quickly and at competitive prices which can only be achieved thorough continuous improvements techniques. In this paper, we propose a fuzzy based performance evaluation method for lean supply chain. To understand the overall performance of cost competitive supply chain, we investigate the al...