Customer service level is of prime importance in today competitive world and has various dimensions with delivery quality being one of the most important ones. Delivery quality has several parameters such as deliver time window options, time window size, etc. In this paper we focus on one of these parameters, namely time window setting. It has a direct impact upon customer satisfaction and busi...

This paper considers a new variant of the maritime inventory routing problem which considers multiple time windows. The typical time windows that this problem considers that it may exist for certain ports which only permit a ship entering and leaving the ports within daytime due to both natural conditions and their facilities. A mathematical model formulated as mixed integer programming is deve...