This paper provides a methodology, or process, that can be used to construct expert systems. The methodology is suited primarily for building troubleshooting, advisory, and diagnostic expert systems; however, it also can be useful for building other types of systems.

Customer problem troubleshooting has been a critically important issue for both customers and system providers. This paper makes two major contributions to better understand this topic. First, it provides one of the first characteristic studies of customer problem troubleshooting using a large set (636,108) of real world customer cases reported from 100,000 commercially deployed storage systems...

Decision theoretical troubleshooting is about minimizing the expected cost of solving a certain problem like repairing a complicated man-made device. In this paper we consider situations where you have to take apart some of the device to get access to certain clusters and actions. Specifically, we investigate troubleshooting with independent actions in a tree of clusters where actions inside a ...

TROUBLESHOOTING WHEN MODELING IS THE TROUBLE Paper type: Full paper Track: Engineering P . Dague Mailing address : Paris IBM Scientific Center 36 Ave R . Poincare 75116 Paris France Telephone: 33 (1) 45 05 14 00 P. 27-40 Address: earn/ bitnet dague at frpoi l 1 P . Deves Electronique Serge Dassault 55 Quai M. Dassault S , Cloud 92214 France O. Raiman Paris IBM Scientific Center 36 Ave R . Poinc...